The total delivery time depends on your location and shipping companies we use, most packages arrive in approximately 15 days. Please remember to WhatsApp customer service after you place your order on line. My customers service will keep tracking there to make sure every parcel will be deliveried.
Please note: It takes about 1-3 days to get your order prepared，because we have strict quality control before shipping.
Exchanges
We offer exchange if customers add the wrong size or wrong items to their order , but cutsomers need to cover the fee for exchange.
We also have customers service on WhatsApp to keep customers in touch to confirm about what their order before shipping .
Please note that the size on my website is in man size chart . If you need to order sneakers for girls, check their Euro size or covert the woman size to man size , then pick the correct size on my website.
Return & Refund Policy
We strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, we offer a hassle-free return and refund process within 30 days of delivery.
Eligibility for Returns/Refunds:
1.Items must be unused, unopened, and in their original packaging with tags intact.
2.Customized or personalized items cannot be returned.
How to Return:
Contact our customer support team within 30 days to initiate a return.
Include your order number and reason for return in your request.
Ship the item back to us within 7 days of approval.
Refund Process:
Refunds are issued to the original payment method within 5-10 business days after we receive the returned item.
For refunds on sale items, we'll refund the amount paid after any discounts.
Original shipping costs are non-refundable, but return shipping fees will be reimbursed if the return is due to our error.
Exceptions:
Damaged or defective items will be replaced or refunded in full, including shipping costs.
For lost or stolen packages, we'll work with the shipping carrier to resolve the issue.
We're committed to resolving any issues promptly.
